FAQs

You can subscribe to our emails on the footer of the website or via your Account. Log in to your Account using your email and password, navigate to the 'Newsletter Subscription' tab and update your preferences here. You can unsubscribe at any time - we include a link in all of our marketing and promotional emails. Please note this does not affect transactional emails (order confirmations, dispatch notices etc).

Yes. To delete your account, log in to your Account using your email and password. On the left hand navigation choose the 'Account Information' tab to locate the option to delete your account. Follow the process outlined here. Please note that this process is permanent. Once you delete your account you cannot reinstate it. This complies with the General Data Protection Regulations. To learn more about the General Data Protection Regulations (GDPR) and how we comply, read our Privacy Policy.

Yes. We may share your data with our marketing partners for example, with Google to help improve the performance of our website and services. To learn more about how read our Privacy Policy.

Find the Olsson Haircare item you wish to order using the search box (top right of the navigation) or by browsing The Olsson Haircare Shop. When viewing the product click ‘Add to basket’. You will see your basket has refreshed to include your item. Add any further items in the same way and when you’ve finished shopping, click on the basket summary in the main navigation to the right.

Proceed to checkout by entering your personal details and payment information. Once you’ve completed all your details, you will be taken to an ‘Order Successful’ page which will include your Order Number and an Order Confirmation will also be emailed to you.

You can ask, so please get in touch and we’ll do our best to accommodate any amendments. Please bear in mind that your chosen method of delivery will impact our ability to amend any orders, so it may not always be possible.

We will try, so please contact us as soon as you can. Please bear in mind that your chosen method of delivery will impact our ability to add items to orders, so it may not always be possible.

Sorry, but you must enter a promotional code at the point you place your Olsson Haircare order. Please refer to our standard offer and promotional terms and conditions.

You can pay with any of the following credit and debit cards when shopping with Olsson Haircare online:

• Maestro/UK Maestro
• MasterCard
• Visa
• Visa Debit/Delta
• Visa Electron

No, currently we do not allow payment via PayPal on the Olsson Haircare website.

We take payment when you place your order. We will not dispatch your order until payment has been confirmed.

Yes. Any items purchased from Olsson Haircare retail website are inclusive of VAT.

Standard delivery to the UK is free for orders containing 2 or more items (this excludes the patch test). Orders with a single item are subject to a delivery charge of £3.95.

Standard delivery is usually within 3-5 (working) days and is handled by Royal Mail. However, please wait for 14 days to report any suspected missing packages.

First class delivery (when available) is usually the next day for orders made prior to noon Monday to Friday and is delivered via APC overnight or Royal Mail. Orders made post noon on Thursday could be delivered the following Monday (and not Saturday). Please note: orders placed after noon Friday or Sat/Sun will be dispatched on Monday.

Yes. All deliveries require a signature upon delivery. For more information please check your tracking details if provided.

Yes. We can also dispatch your parcel via Collect+ and costs (approximately) £5.95. Please place your order over the phone and we can arrange this for you.

Sadly, no. olssonhaircare.com is only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place separate orders for each unique address.

We cannot guarantee weekend delivery. Deliveries are (usually) made Monday-Friday, excluding public holidays within the UK.

No. We deliver to the UK only.

Sorry, we don’t currently offer named day delivery.

Yes. If your order was shipped via Royal Mail or APC overnight courier. Please visit your account to locate this and track your order. 

Some orders may require a signature upon delivery. If you are not there to sign for your order, APC or Royal Mail will leave a card for you to call to make alternative arrangements. If you do wish us to place a request that goods are left in a safe place on your property in your absence, or with a neighbour please note Olsson Haircare cannot be held responsible for any loss or damage to these goods.

If your estimated delivery date has passed and you still haven’t received your Olsson Haircare order, please get in touch with our Customer Service Team and they will look into it for you. Bear in mind that parcels are not considered lost until 14 days have passed.

If you weren't home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery.

You can ask, so please get in touch, and we’ll do our best to accommodate any amendments. Please bear in mind that your chosen method of delivery will impact our ability to amend any orders, so it may not always be possible.

If you think your order is faulty, please get in touch with our Customer Service Team. Faulty goods must be reported within 30 days of dispatch.

We’re sorry you haven’t received all of your order, please get in touch with our Customer Service Team stating your order number and they will look in to it for you.

We’re sorry, mistakes do sometimes happen. If you’ve received the wrong item, please get in touch with our Customer Service Team stating your order number and they will resolve it as quickly as possible for you.

No. For hygiene reasons, we can only accept unopened/unused cosmetics in their original packaging. Except in the instances of a faulty product. If you believe your product is faulty, please get in touch with our Customer Service Team.

Please securely package the items you wish to return, include a note explaining the reason you wish to return the product and post to: Olsson Haircare. 72a Windsor Street, Beeston, Nottingham. NG9 2BW. England. UK.

For all returns please retain your certificate of posting until you have received your refund or exchange from Olsson Haircare.

Please note that all returns are at your own expense. Olsson Haircare will not refund the cost of return postage.

We will refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately, these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back into your account any quicker.

If you have purchased a kit or package of goods, you must return the entire package as sold. Similarly, this applies to any multi-buy discounts or promotions (except for an exchange where products are faulty/defective), alternatively, Olsson Haircare reserves the right to charge you for the goods retained by you at the full price quoted on this site.

In the case of faulty or defective goods being received please contact get in touch with our Customer Service Team to discuss.

You can, but be quick. We aim to dispatch all Olsson Haircare orders the next working day and so we may be unable to stop it from being dispatched to you. If it has already gone, there is nothing we can do.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you can either inform us in writing or you can call our Customer Service Team. You must also return the products to us within 14 days of receiving it and at your own cost.

You will receive a full refund of the price paid for the products upon their return and inspection.

For all returns please retain your certificate of posting until you have received your refund or exchange from Olsson Haircare. Please note that all returns are at your own expense. Olsson Haircare will not refund the cost of return postage.

We understand your concern. However, due to the nature of allergies and individual sensitivities, we're unable to offer refunds in such cases. We highly encourage customers to carefully review the ingredients list provided on our packaging and website to ensure compatibility with personal sensitivities before purchasing. Nonetheless, we're committed to assisting you in any way we can. Please get in touch for further guidance and assistance with your concerns.

To receive the latest offers and promotions, please sign up to receive our newsletter at the footer of this website.

If an offer or discount code is required, this must be correctly entered at the checkout. Please enter your shipping address and preferred shipping method to proceed to payment. The discount codes box is at the bottom of this page. Enter your code, and 'Apply Discount' to redeem your offer or discount.

This could be because your order does not meet the Terms and Conditions of the code you are trying to use. Please refer to your offer terms for more detail. If you think your order meets our Terms and Conditions and the code still hasn’t worked, please check that the code used has not expired. If you are still unsure, please get in touch with our Customer Service Team.

You can find our standard Terms and Conditions that apply to all offers, promotions and discount codes unless otherwise stated: Olsson Haircare reserve the right to withdraw promotions and offer or discount codes at any time. Our Conditions of Sale always apply.

We cannot apply offer or discount codes to orders retrospectively, similarly, you must enter a promotional code at the point you place your order. Please ensure that you enter your code correctly and check that the relevant offer has been applied before you continue to checkout.

Offer or discount codes cannot be used in conjunction with any other offer, promotion or discount code and so we advise you to choose the promotion best suited to your purchase before you continue to checkout.

Offer or discount codes may be used on full price items only. We may occasionally, from time to time offer a multi-buy discount, if any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that multi-buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

Offer or discount codes may be used ONCE per customer unless otherwise stated.

Afraid not. Where we are offering a free gift with a purchase of a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

Standard delivery is always given with our Free Delivery promotions, if you're in a hurry, we suggest you use alternative methods.

Please refer to each product for a full and complete list of ingredients. If you have a specific question that isn't answered here, please get in touch.

No. The Olsson haircare collection does not contain any parabens.

Yes. We can confirm that our collection does not contain either of these ingredients. Limonene and linalool are usually found in fragrances, which we exclude from our formulas.

No. The Olsson haircare collection does not contain EDTA (Ethylenediaminetetraacetic acid).

Sodium laureth sulfate (SLES) is created through a different process to that of sodium lauryl sulfate (SLS). It uses a process called ethoxylation where ethylene oxide is added to change the makeup of the compound. This process means SLES is much gentler and ideal for use on both hair and skin. It doesn’t strip the epidermis of any excess moisture, leaving it feeling soft, smooth and nourished.

Contact allergy to sodium laureth sulfate (SLES) has been reported, but there is no scientific evidence supporting that SLES should be a carcinogen. The Olsson Haircare range uses SLES in quantities within the safe ranges established by scientific and regulatory agencies. Additionally, our shampoo and conditioner have been certified by Allergy UK and Astma-Allergi Danmark.

All of them! The Olsson Scandinavia Shampoo Normal/Dry and Volume, Conditioner, Leave-in Conditioner Spray, Hair Spray, Hair Mousse and Hard Mud Styling Wax are all gluten-free.

Yes, with one exception. The styling wax is not considered vegan friendly.

If you suspect you've had a reaction to Olsson Haircare, we take your concerns seriously. Your safety and well-being are our top priorities. We recommend that you discontinue use immediately and consult with a healthcare professional for personalised advice and support about your allergens.

Additionally, please reach out to our customer support team for further assistance and to provide us with feedback about your experience. We strive to ensure that our products are safe and effective for all our customers, and your feedback helps us continually improve.