With your order packaging, you will find a Returns Note with details of your order together with details of our returns process. If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. If you require a refund we will refund the price paid by you for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us at our distribution centre within 14 working days of delivery to you or your notifying us of cancellation. Refunds will only be made against the original credit/debit card used.
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will happily exchange the items or offer a refund. To ensure prompt resolution, please provide the order number and keep the box, packing materials and any damaged items for inspection by the carrier. This policy does not affect your rights under law as a consumer, which apply in addition.